Technical Support Specialist

Technical Support Specialist – Concentrix Makati, National Capital Region, Philippines

Concentrically support customers by providing technical assistance over the phone and through email, ensuring a high level of customer satisfaction.

Responsibilities

• Communicate with customers via inbound phone calls.
• Provide follow-up to customers via outbound calls and emails.
• Resolve issues with basic troubleshooting.
• Deliver an exceptional customer experience, ensuring customers leave satisfied.

Qualifications

• Minimum of 1 year of Technical Support experience.
• Solid computer skills and ability to learn technology quickly.
• Strong phone presence and excellent written and verbal communication skills.
• Ability to work in a fast‑paced, busy Customer / Tech Support team.
• Experience working with browsers, spreadsheets, and text documents; ability to troubleshoot and ...