Technical support specialist

We are seeking a Technical Specialist, Customer Service, who will be responsible for providing direct assistance, mainly by email and telephone, to all internal and external D-BOX customers, making recommendations for continuous product improvement, participating in the design and development of various management tools, and developing standard processes for customer service.

Your mission

• Handle technical issues for D-BOX customers (institutional, commercial and private) by providing technical support via email and telephone
• Be the point of contact and take responsibility for escalations with engineering, following their progress until they are fully resolved
• Properly document information in all boxes in the information management systems, according to established D-BOX processes
• Maintain a customer-focused attitude so that all our partners receive the expected level of service
• Carefully follow the current operational procedur...