About the Role
Job Description
Key responsibilities:
Troubleshoot and resolve complex hardware and software issuesover the phone, live-chat, and email, using remote sessions and diagnostic tools.
Maintain deep product knowledge across a quickly evolving product line.
Document all customer and technical informationconcisely in a case management system.
Prioritize tasks effectively to manage incoming contacts and existing cases.
Occasionally provide after-hours/weekend support on call.
Basic Requirements
Essential skills & requirements:
Strong problem-solving and analytical skillswith a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data).
Fluency in English (written and oral) with excellent communication skills to explain complex tec...
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