About the Role
Shifts: US shift timings (5 Days a Week)
Employment Type: Full-time
Salary: Market Competitive with benefits
The Support Specialist will act as a first-level responder and trusted guide for the clients AI customers,helpingthemonboard,interpretdetectionresults,andtroubleshootingissues.Thisrole iscriticalforclientsatisfaction,productadoption,andensuringthatthe clients deep fake detection output is actionable, comprehensible, and integrated into customer workflows.
Core Responsibilities
- Client Onboarding: Walk enterprise customers through the clients platform, API integration (for detection), and dashboard UI (if applicable). Provide best-practice recommendationsforhowtofeedmediaintooursystemsecurely,howtointerpret detection confidence scores, and how to act on results
- Ticket Handling/Trouble shooting: Address client-reported issuese.g.,my video result is wrong, latency is high, I dont understand this confiden...
Ready to Apply?
Submit your application today and take the next step in your career journey with Abacus BPO.
Apply Now