Technical Support Specialist

Overview

We are seeking a Customer Service Technical Support professional to provide high-quality technical assistance for laptops and printers. The role involves diagnosing hardware and software issues, guiding customers through troubleshooting steps, and ensuring timely resolution while delivering an excellent customer experience.

Responsibilities

• Provide technical support to customers via phone, email, chat, or remote assistance.
• Diagnose and resolve issues related to laptops, printers, drivers, operating systems, connectivity, and peripherals.
• Guide customers through step-by-step troubleshooting in a clear and professional manner.
• Install, configure, and support software, drivers, and firmware updates.
• Escalate complex or unresolved technical issues to higher-level support teams when required.
• Document customer interactions, issues, and resolutions accurately in the ticketing system.