Full-time
Technical Support Specialist
Posted by Becton Dickinson • Kuala Lumpur, Kuala Lumpur, Malaysia
About the Role
Job Title
Technical Support Specialist
Company
Becton Dickinson Global Services Centre Sdn. Bhd. (Company No. -T))
Job Summary
The Technical Support Specialist provides essential technical assistance and problem‑solving for end‑users, ensuring the smooth operation of IT systems and applications within Becton Dickinson. This role involves diagnosing and resolving technical issues, escalating complex problems, and maintaining a high level of customer satisfaction.
Job Responsibilities
- Provide first and second‑level technical support to internal users for hardware, software, network, and application‑related issues via phone, email, and ticketing system.
- Diagnose, troubleshoot, and resolve technical problems efficiently, documenting all support activities and resolutions accurately.
- Install, configure, and maintain computer hardware, operating systems, and applications, ensuring compliance with...
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