Technical Support Specialist

Reports to: Head of Solutions Engineering

Work alongside: Customer Success, Product, Engineering, and Sales

LearnWise.ai is modernizing higher education with AI-powered virtual assistants, instructor efficiency tools, and student engagement solutions—integrated into the systems universities already use.

We’re looking for a Technical Support Specialist to run our helpdesk and be the first line of defense for customer issues. You’ll own triage and resolution for incoming tickets, troubleshoot technical integrations, and partner with Product and Engineering to escalate and drive fixes when needed.

This role is ideal for someone who is detail-oriented, calm under pressure, and relatively technical (you don’t need to be a senior developer, but you’re comfortable debugging, asking the right questions, and working with engineers).

Helpdesk ownership & tic...