Technical Support Specialist for Security Systems

Protect people and property as a Technical Support Specialist in our dedicated team focused on video security solutions. Contribute to safety initiatives by resolving complex technical challenges with empathy and expertise.
You will be part of a passionate engineering community committed to enhancing public safety and enterprise security. The role requires over 2 years of IT experience and a high school diploma. You will troubleshoot intricate hardware and software issues while collaborating with users for swift solutions that make a real-world impact.
Key Responsibilities:
• Provide technical support for hardware and software issues
• Analyze network topologies for performance irregularities
• Document configurations in the case management system
• Prioritize tasks from requests and live chats
• Support public safety systems with high-urgency responses
Requirements:
• High School Diploma or equivalent
• Minimum 2 years IT environment experience
• Stron...