Full-time
Technical Support Specialist (Experienced)
Posted by AMAST Sdn. Bhd. • puchong, selangor, Malaysia
About the Role
Role Description
You will handle day-to-day technical support for customers and internal teams, focusing on issue resolution, system guidance, and coordination with developers. This role is suitable for someone who has previous experience supporting software products , can troubleshoot confidently, and communicates clearly with business users.
Responsibilities
- Handle customer issues via WhatsApp, email, and calls
- Troubleshoot and resolve:
- Login and access issues
- User errors and data entry problems
- Basic system configuration issues
- Gather issue details and replicate problems when needed
- Track and update tickets until closure
- Escalate technical problems to the development team with clear notes
- Support:
- New system rollouts
- UAT and user ...
Ready to Apply?
Submit your application today and take the next step in your career journey with AMAST Sdn. Bhd..
Apply Now