Technical Support Specialist

About Growave

Growave is a Shopify retention platform that helps brands grow through Loyalty & Rewards, Referrals, Wishlist, Reviews, and Instagram UGC. Thousands of merchants worldwide use Growave, including Lego, Crocs, Dermalogica, Unilever, Sony, and Aldo.

The Role

We’re looking for a Technical Support Specialist to help Shopify merchants get the most out of Growave. You’ll troubleshoot technical issues, customize Shopify themes, and work closely with Product and Engineering teams to deliver smooth solutions.

Employment Type

Contractor (Contract) – you are responsible for your own taxes and social contributions.

Responsibilities

• Troubleshoot technical issues on Shopify storefronts
• Customize Shopify themes (Liquid) for Growave widgets and integrations
• Communicate with clients via Intercom, email, and calls
• Create and edit scripts for Re...