Technical Support Specialist BRA (Remote)

As a Technical Support Specialist, you'll be the frontline responder for customer technical inquiries, providing comprehensive assistance and solutions. Whether you're addressing basic issues at Tier 1 or tackling complex problems at Tier 2, your dedication to customer satisfaction and technical expertise will ensure a seamless support experience.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, resolving issues promptly.
• Diagnose and troubleshoot technical problems related to hardware, software, and networking.
• Document all interactions and resolutions accurately in the ticketing system.
• Escalate complex problems to relevant technical teams when needed.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field (preferred).
• Technical support experience, with strong customer service skills.
• Proficiency in troub...