Technical Support Specialist at Spellbook

Elevate your career as a Technical Customer Support Specialist with Spellbook, providing exceptional support to clients and lawyers. Utilize your technical skills to improve customer interactions and enhance workflows.
This role requires a dedicated professional with at least two years of technical customer support experience. You will manage support tickets, facilitate training sessions, and co-create educational resources to empower users. Engaging with customers directly and working closely with the Engineering team will be key aspects of your job.
Key Responsibilities:
• Manage customer inquiries through support tickets and chats
• Facilitate individual and group training calls
• Collaborate with the Engineering team on issue resolution
• Analyze customer feedback for meaningful insights
• Update Help Centre articles and training materials
Requirements:
• Minimum of 2 years in technical customer support
• Experience leading group training sessions
•...