Technical Support Specialist

To strengthen our international team, we are looking for additional support in the role of
Technical Support Specialist
(40 hours/week) in Córdoba, Argentina to start immediately or as soon as possible. You will join our team in the Proofpoint office in Córdoba.

Your Job

• You will diagnose and resolve our corporate clients' technical issues over the phone, email, and online chat in the areas of system configurations, product functionality, and bugs/enhancements.
• You create support tickets and process them to final resolution.
• You build personal customer relationships and focus on offering an excellent customer experience.
• You remain alert to messages from the incident notification system and inform the response team when incidents arise.
• You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.
• You escalate issues and tickets so they may be co...