Technical Support SE

Requirements

• Relevant technical education and experience in electronics or electrical installations, including certification to work with electricity.
• Knowledge of information and network technologies / solid technical understanding of solar photovoltaic (PV) and electronics.
• Ability to handle high volume of phone calls and emails.
• Ability to prioritize and problem solving.
• Strong work ethics and team player.
• Strong Microsoft windows and office skills (Microsoft Dynamics CRM experience is an advantage).
• Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and diffusing high pressure scenarios such as frustrated customers.
• English language written and spoken skills (minimum C1 level) & Spanish as native language.
• Willingness to travel Nationally and In...