Technical Support Representative TSR

WORK-SET UP:

• Work-from-Home
• Shifting schedule
• For Blended (Phone with Email/Chat)

Role Overview: The Technical Support Engineer (Tier 1/Tier 2) provides technical and customer support for the company, offering both hardware and software solutions. This role focuses on assisting multi-family property managers, residents, and installers with basic troubleshooting, account setup, and general inquiries related to EV charging stations and associated software platforms.

Key Responsibilities:

Customer Interaction:

• Respond to inbound calls, emails, and chat inquiries from multi-family property stakeholders and end-users.
• Provide clear, professional, and empathetic communication to resolve issues promptly.

Technical Support:

• Perform initial troubleshooting for EVSE hardware (charging stations) and software (mobile apps, web portals).
• Guide customers through basic steps such as co...