Technical Support Representative | Telco Program | Carmona

You are joiningSutherland as aCustomer Service Associate for our Telco account in Carmona, and you'll be managing a wide range of technical support requests, from resolving outages and CPE synchronization issues to configuring static IPs and port forwarding setups. You'll provide critical assistance to customers facing impaired internet services, guiding them through troubleshooting and service restoration.

Be the expert that keeps customers connected—join our team today!

KEY RESPONSIBILITIES:

• Provide excellent customer service assistance to clients queries via phone call
• Conducting an assistance to customer by giving basic level information regarding product features, queries, and sales
• Provide customers with product and service information
• Provide assistance with regarding to customer service issues in renewing, refunding, and handling objections and put in all efforts to retain customers
• T...