Technical Support Representative

Job Description
Roles and Responsibilities:
Handle customer inquiries through voice calls and email in a professional and timely manner.
Troubleshoot and resolve product‑related issues by guiding users through step‑by‑step solutions.
Accurately document customer interactions, issue details, and resolutions in the ticketing system.
Maintain up‑to‑date knowledge of product updates, system changes, and troubleshooting techniques.
Escalate complex or unresolved issues to higher-level support or engineering teams when needed.
Guide customers on product usage, features, and best practices.
Collaborate with internal teams to report bugs, recurring issues, and customer feedback.
Qualifications
Bachelor's degree in IT, Computer Science, Information Systems, or related field (or equivalent experience).
Open to fresh graduates or early-career professionals
Strong communication skills for both voice and written channels.
Basic understanding of technical conce...