Full-time

Technical Support Representative

Posted by Diversify • Taguig, Metro Manila, Philippines

📍 Taguig, Metro Manila 🕒 March 01, 2026

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About the Role

 
  Summary 
 The Technical Support is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services
 
  Responsibilities 
 Provide exceptional customer service in every customer interaction (voice, chat, social media, email) with the ultimate aim of providing first call resolution
 Maintain an awareness of customer needs and potential service issues through customer contact, including escalated calls, emails and other customer contact channels
 Provide well-rounded, prompt, high-quality, and professional customer service at all times in the engagement with customers
 Work with other support teams as necessary to ensure that customers’ queries are clearly escalated to the cor...
                

Job Details

Location Taguig, Metro Manila
Job Type Full-time
Category Computer Occupations
Posted March 01, 2026
Deadline April 10, 2026

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