Technical Support Representative

Hybrid - Pateros Fresh Graduate/Student Bachelor Full-time

Job Description

• Provide exceptional technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot software and hardware issues in a timely manner.
• Assist customers in understanding product features and functionalities.
• Document and track incoming support requests using ticketing systems.
• Collaborate with team members to improve service delivery and enhance customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: Fresh Graduate or up to 2 years of relevant experience.
• Skills and Competencies: Strong verbal and written communication skills; ability to convey technical information clearly.
• Qualities and Traits: Patient, customer-focused, and...