Technical Support Representative

The Software Support Representative is responsible for delivering:

• Provide best in class technical support & customer service
• Develop and deliver specific software material and training to coincide with software releases and customer needs.
• Act as the voice of the customer to seek answer and resolution.

Qualifications

• Experience in the BPO industry, particularly around customer relations and technical supports
• Experience in high performing teams, tools and processes
• Experience in handling Australian markets is an advantage
• Proven decision-maker. Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
• Strong and influential ...