Technical Support Representative

The Technical Support Representative provides timely technical assistance to users by addressing inquiries and resolving issues related to computer hardware, software, and systems. This role involves troubleshooting problems, guiding users through solutions, and ensuring a smooth and productive user experience.

Key Responsibilities

• Identifies, investigates, and resolves users problems with computer software and hardware.
• Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
• Consults with users to determine steps and procedures taken to identify and resolve the problem.
• Applies knowledge of computer software, hardware, and procedures to solve problems.
• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.