Technical Support Representative

• Act as the first point of contact for client inquiries via phone, email, or remote session.
• Provide technical assistance and troubleshooting for software and hardware issues related to the CheckWriter and Business Check applications.
• Conduct on-site client visits for software installation, system configuration, and issue resolution.
• Perform application and printer installations, including setup for both local and network environments.
• Debug EB applications (CheckWriter, Business Check) and resolve operational or configuration errors.
• Conduct client retraining sessions to ensure proper usage and understanding of the software.
• Collaborate with internal teams and developers to escalate and resolve complex issues.
• Maintain accurate documentation of technical issues, resolutions, and client interactions.
• Ensure high customer satisfaction through timely, professional, and effective support.

Qualific...