Technical Support Representative

**A SNAPSHOT OF YOUR ROLE** You’re the genie that fulfils our customer’s needs. As a Product/ Technical Support Agent, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills.Ability to provide professional telephone skills with proper phone etiquette required.Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions. Knowledge of Bluetooth, WiFi, APPs, Casting/Beaming technology as well as home audio technology is a huge plus but not required.2+ years technical inbound call center experience or demonstrated equivalent work experience.Problem solving and critical thinking skills. Great multi-tasking skills. Positive attitude and excellent interpersonal skills. Work effe...