Technical Support Representative

Work Setup: Remote/WAH
Equipment: BYOD (Bring-Your-Own-Device)
The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
What does a day in the life of a Technical Support Representative look like?
Provide basic technical support to customers who are experiencing technical issues with their products or services
Identify and troubleshoot technical problems, and provide timely and effective solutions to customers
Communicate technical solutions to non-technical customers in a clear and concise manner
Ensure accurate ticket triaging
Reach out to customers after initial contact to ensure issues have been ...