Technical Support Representative

Work Setup: Onsite at the Sanctum, SM - North EDSA, QC

Type of Contract: Full time

Schedule: Shifting (Flexibility required)

Job Summary: The Technical Support Representative is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.

What does a day in the life of a Technical Support Representative look like?

• Provide basic technical support to customers who are experiencing technical issues with their products or services
• Provide first level support to assist with complex customer inquiries via email and chat with kindness, professionalism and a high level of empathy
• Identify and troubleshoot technical...