Technical Support Representative

Office: Mezza Residences Sta mesa, Manila

Job Summary:
The Technical Support Representative (TSR) provides frontline technical assistance to customers by diagnosing, troubleshooting, and resolving product or service issues. The TSR ensures a positive customer experience by delivering timely, accurate, and professional support.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat
• Diagnose and troubleshoot technical issues related to products or services
• Guide customers through step-by-step solutions in a clear and professional manner
• Escalate unresolved or complex issues to higher-level support teams when necessary
• Document customer interactions, issues, and resolutions accurately
• Follow company procedures, service standards, and security guidelines
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction
• Stay updated on prod...