Technical Support Representative
Posted by Focus Virtual Assistants • Manila, Metro Manila, Philippines
About the Role
Role Title: Technical Support Representative (Deep Technical / IT Specialist)
Type: Full-time | Remote/On-site
Department: Technical Support / IT Operations
Role Overview
The Technical Support Representative (Deep Technical / IT Specialist) is responsible for handling complex technical issues for end-users and business clients, going beyond basic troubleshooting into system, network, and application-level diagnosis. They act as a subject-matter expert (SME) within the support team, taking escalations, performing root-cause analysis, and ensuring stable, secure, and efficient IT environments for customers.
Key Responsibilities
Provide advanced technical support via phone, email, chat, and remote-access tools for ...
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