Full time
Technical Support Representative (Mandarin Speaking)
Posted by emerson • Bayan Lepas, Penang, Malaysia
About the Role
In This Role, Your Responsibilities Will Be:Captures and documents knowledge to enable self-service resolution Learns and adopt Knowledge-Centered Service (KCS) methodology.Enables customers to self-serve by creating and editing Knowledge based article...
Creates and routes technical issues for all customers
Handle inbound technical support requests (Phone, Email, Web).Validates customer entitlements and approves exceptions for unentitled customers.Dispatch out-of-TSR scope technical issues to the appropriate support group.Create and manage customer data records within our applications to ensure proper data integrity.Resolves technical issues for customers across all account tiers
Resolves customers’ single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.Ready to Apply?
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