Full-time
Technical Support Representative
Posted by MicroPhase Corporation • Makati, Metro Manila, Philippines
About the Role
- Respond to user inquiries via phone, email, or chat.
- Diagnose and troubleshoot hardware, software, and basic network issues via phone, remote and onsite.
- Guide users through step-by-step solutions and provide clear documentation.
- Escalate complex issues to higher-level support or engineering teams as needed.
- Install, configure, and update software and operating systems.
- Ability to work independently and manage multiple tasks simultaneously.
- Troubleshooting hardware and software issues.
- Diagnosing and repairing faults in desktops, laptops and printers.
- Strong knowledge of Windows, macOS, and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Certifications (Optional but Preferred)
- CompTIA A+ – foundational IT support skills.
- Ability to explain technical issues to non-technical users.
- Customer service orientation an...
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