Technical Support Representative

What We Offer
Competitive Salary Packages
Professional Development Opportunities
Hybrid Work Setup
Equipment Provided
Day 1 HMO
Life Insurance
Position Overview
The core mission of the Technical Support Representatives is to provide timely, correct, and complete technical solutions (basic to advanced) to client users via call, chat, and/or email. Technical Support Representatives are the client's front liners in ensuring that the client's customers will have a positive customer experience.
Technical Support Representatives are expected to meet or exceed the performance targets set by the client and Payreto.
WHAT WILL YOU DO?
Provide technical support via phone, chat, and/or email for an online payment account for their high-value clients in a 24/7 environment
Assist with product or application-related inquiries
Diagnose hardware and software failures by evaluating and analyzing symptoms provided using established procedures
Help identify and in...