Technical Support Representative

BCM One is looking for a Technical Support Representative (Level 1 Helpdesk) to join our growing Customer Care team to work with and learn from our technical team in the US. As a Technical Support Representative, you will work with customers and internal teams to troubleshoot issues within our voice technology solutions, including VoIP and SIP. You will leverage your communication and critical thinking skills to investigate and resolve technical support issues using our troubleshooting guidelines while thoroughly documenting tickets and providing an exceptional customer experience. At BCM One, we take our mission to provide a world-class experience with every human interaction seriously, which means everything you do makes a difference.

Work Locations:

This position will be hybrid based out of our office in Makati City, Philippines. We are typically in the office 3 days per week with WFH the other 2 days. This is subject to change based on the demands of the position a...