Technical Support Representative

Technical Support Representative

RISCO Group is a leading global manufacturer of advanced security solutions, renowned for its technological innovation and international presence. With millions of satisfied customers and regional offices worldwide, RISCO specializes in developing cloud-based security systems and connected home solutions.

Key Responsibilities

• Serve as the primary technical support for the sales team and customers.
• Ensure high customer satisfaction with RISCO products and services by meeting and exceeding commercial obligations.
• Continuously develop technical skills to meet current and future needs of RISCO and its customers.
• Represent customer needs, including serviceability and product enhancement requests, to relevant RISCO teams to ensure proper handling and support regional objectives.
• Maintain accurate CRM data reflecting case statuses and account activities.
• Continuou...