Technical Support Representative

Job Summary

Clibase Technology Inc. is looking for a Level 2 Technical Support who can handle complex customer issues that require investigation, validation, and structured problem-solving beyond basic customer support.

This role is NOT a call-center or chat-only support position. You will work closely with Customer Support Representatives (Tier 1), Support Lead, and the Product/Engineering team to diagnose issues related to POS operations, inventory, reports, offline servers, and multi-branch data behavior.

Support is primarily conducted via Viber group chats, so strong written communication and the ability to explain technical findings clearly to both customers and internal teams is critical.

Key Responsibilities

Technical Investigation & Issue Resolution

• Investigate complex support cases such like Sales, payments, and report discrepancies
• Validate system behavior by reviewing Reports, exports, screensho...