Technical Support Representative

As a Technical Support Representative,you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally, you will provide exceptional support and service through highly engaging customer interactions while following corporate policy regarding authentication, data security and record retention. You will utilize multiple communication channels: telephone, e-mail and chat support using multiple CRMs.

Accountabilities:

• With the customer's best interest in mind, the TSA shows outstanding problem solving and technical skills to effectively solve customer's question and / or technical challenge
• Accurately document all customer interaction, research and resolution.
• Acquire product knowledge to competently demonstrate the products and services we sell
• Assist customers with installation of product user ...