Technical Support Representative III

Work Setup: Onsite at the Sanctum, SM - North EDSA, QC
Type of Contract: Full-Time
Schedule: Training Schedule for 2 weeks: 8:00 AM–5:00 PM EST Overnight support and weekends for US hours / Manila morning
Job Summary: The Technical Support Representative III is responsible for providing advanced technical support to customers who are experiencing complex technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this role will support as a mentor to other team members.
What does a day in the life of a Technical Support Representative III look like?
Provide advanced technical support to customers who are experiencing complex technical issues with their products or services while delivering excellent customer service
Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers<...