Technical Support Representative II

Work Set Up: Remote/WAH
Equipment: Bring-Your-Own-Device (BYOD)
The Technical Support Representative II (Project-Based) is responsible for diagnosing and resolving technical issues related to products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.
What does a day in the life as a Technical Support Representative II (Project-Based) look like?
Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service
Identify and troubleshoot advanced technical problems, and provides timely and effective solutions to customers
Communicate technical solutions to non-technical customers in a clear and concise manner
Escalate complex issues to higher-level team members a...