Technical Support Representative II

Work Setup:Remote - Philippines

Type of Contract: Full-Time

Equipment:Bring-Your-Own Device (BYOD)

Schedule:Monday to Friday, 8AM-8PM Pacific Time; Saturday, 8AM-5PM Pacific Time

Job Summary:The Technical Support Representative II is responsible for providing advanced technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty.

What does a day in the life of a Technical Support Representative II look like?

• Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service
• Identify and troubleshoot advanced technical problems, and provides timely a...