Technical Support Representative (Entry Level)
Posted by GenBio • Vancouver, Metro Vancouver Regional District, Canada
About the Role
We are looking for a friendly and dependable Remote Technical Support Representative to join our team. This entry-level position is a great opportunity for someone who enjoys helping others and solving basic technical issues. You will support customers by phone, email, or chat and guide them through simple troubleshooting steps.
Responsibilities:Answer customer questions in a clear and professional manner
Troubleshoot basic technical issues and provide step-by-step support
Record customer interactions accurately
Escalate more complex issues when needed
High school diploma or equivalent
Strong communication and basic computer skills
Reliable internet connection and a quiet workspace
Customer service experience is an asset
If you are patient, positive, and ready to grow your ski...
Ready to Apply?
Submit your application today and take the next step in your career journey with GenBio.
Apply Now