Technical Support Representative

Job Summary:

We are seeking a Japanese-speaking Technical Support Representative (TSR) to provide remote and real-time support to customers operating semiconductor testing, automation, or electronic diagnostic systems. This role requires strong communication skills in Japanese and English, technical troubleshooting capability, and the ability to coordinate with global teams for resolution of complex issues.

The ideal candidate is customer-focused, technically capable, and experienced in supporting advanced industrial or electronics equipment in a fast-paced, global environment.

Key Responsibilities:

• Deliver technical support to Japanese-speaking customers via phone, email, or remote support tools.
• Diagnose hardware/software/system issues related to automated test equipment or robotics solutions.
• Collaborate with engineering teams and escalate complex issues as needed.
• Log, track, and document all support cases a...