Full-time
Technical Support Representative
Posted by SPi Global (now Straive) • Calamba, Calabarzon, Philippines
About the Role
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, email, or chat
- Provide excellent customer service and ensure customer satisfaction
- Troubleshoot and diagnose technical problems using available tools and resources
- Document customer interactions and issue resolution in a ticketing system
- Collaborate with internal teams to resolve complex technical issues
- Stay up-to-date with new technologies and products to provide effective support
Qualifications:
- Excellent verbal and written communication skills
- At least 6 months BPO experience
- Completed at least 2 years in college
- Basic knowledge of computer hardware, software, and networking fundamentals
Ready to Apply?
Submit your application today and take the next step in your career journey with SPi Global (now Straive).
Apply Now