Technical Support Representative Bogotá WAHA

Be part of a structured, high-performance technical support environment where you will handle advanced technical cases and provide expert-level solutions. This role offers exposure to complex systems, continuous learning, and professional growth within a stable and process-driven campaign.

What you'll be doing:

• Provide Tier 3 technical support for development tools and enterprise software solutions.

• Analyze, diagnose, and resolve complex technical incidents escalated from Tier 1 and Tier 2 teams.

• Perform root cause analysis and deliver accurate, long-term solutions.

• Use advanced troubleshooting techniques and technical documentation to resolve cases.

• Maintain clear and professional communication with internal teams and stakeholders.

• Accurately document incidents, actions, and resolutions in internal systems.

• Meet productivity, quality, and performance KPIs defined by the campaign. <...