Technical Support Representative

1. Working Days: Monday to Friday
2. Working Time: between 9pm to 9am Philippine time / starting March 16, between 8pm to 8am Philippine time (variation is dependent on US Daylight Savings time
3. Job Description:

The Technical Support Representative for Secure Power provides first-level technical assistance to customers and partners regarding power protection products (UPS systems, power distribution units, etc.). This role ensures customer satisfaction by delivering accurate solutions for pre-sales and post-sales inquiries, troubleshooting, and technical complaints.

Key Responsibilities:

• Customer Support:

• Respond to customer inquiries via phone, email, and chat regarding Secure Power products.

• Provide technical guidance on product selection, installation, configuration, and troubleshooting.

• Issue Resolution:

• Diagnose and resolve hardware/software issues related to UPS syst...