Technical Support Representative

Job Description
In this Role, Your Responsibilities Will Be:

• Creates and routes technical issues for all customers

• Handle inbound technical support requests (Phone, Email, Web).

• Validates customer entitlements and approves exceptions for unentitled customers.
• Dispatch out-of-TSR scope technical issues to the appropriate support group.

• Create and manage customer data records within our applications to ensure proper data integrity.

• Resolves technical issues for customers across all account tiers

• Resolves customers' single incidents during activation, installation, implementation, and/or maintenance of TSR supported issues.

• Escalate technical issues internally to the appropriate support group while maintaining ownership of customer interaction.

• Captures and documents knowledge to enable self-service resolution

• Learns and adopt Knowle...