Full-time
Technical Support Representative (1 DAY HIRING)
Posted by Ascendion • Taguig, Taguig, Philippines
About the Role
Qualifications:
- Must have bg in IT/ At least 1 year of experience
- Comfortable working on-site at BGC, Taguig
- Open for undergraduates
- Can start ASAP
Core Job Function
Triage
- Handle customer questions, incidents and service requests
- Communicate in the language of the customer by avoiding technical terminologies and jargon
- Gather information from customer by asking probing questions to analyze symptoms and identify underlying problem/s
- Assess/determine impact and urgency of the incident to the customer and the business
- Work to build cooperative relationships with customers
- Give customers a realistic estimate of the time it will take to resolve an incident or request
- Escalate ticket to the appropriate level 2 support team and ensure ticket hand off, whenever applicable
- Log the ti...
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