Technical Support Representative (Italian Speaking)

Technical Support Representatives partner with customers to ensure their success through broad-based technical support of NI Products. Technical Support Representatives respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.



**In This Role, Your Responsibilities Will be:**



**Creates and routes technical issues for all customers**



+ Handle inbound technical support requests (Phone, Email, Web).

+ Validates customer entitlements and approves exceptions for unentitled customers.

+ Dispatch out-of-TSR scope technical issues to the appropriate support group.

+ Create and manage customer data records within our applications to ensure proper data integrity.



**Resolves technical issues for customers across all account tiers**



+ Resolves customers’ single ...