Technical Support Rep for Security Systems

Elevate your career with Concentrix as a Technical Support Representative for Security Systems, providing bilingual assistance. This on-site role requires expertise in electronic security technology and effective communication.
In this position, your technical know-how will help customers navigate IP security solutions and incident management. You’ll engage with clients fluently in both English and French, ensuring clarity in problem-solving. Responsibilities focus on troubleshooting, ticket management, and maintaining high service standards.
Key Responsibilities:
• Provide troubleshooting for NVR/DVR systems and access control
• Manage customer incidents and ticket resolutions
• Engage with clients in French and English seamlessly
• Execute basic remote diagnostics and configuration updates
• Document all interactions for optimal service delivery
Requirements:
• Fluent in French and English (both written and spoken)
• Experience in technical support or he...