Technical Support Officer

Dubai Careers - A Smart Dubai Initiative | Posted Feb 27, 2026 | Full-time | Dubai | Negotiable | Entry (0-2 yrs)

Job Description

• Addressing technical issues encountered by users of the remote investigation and litigation program immediately.
• Checking the system's operation and safety at the remote investigation and litigation center and performing regular system maintenance.
• Assisting the incident management team at Level One and Two with tasks that require being near system users.
• Identifying and determining user feedback regarding the remote investigation and litigation program.
• Guiding users in case of any unclear aspects in using the remote investigation and litigation program.
• Escalating unresolved issues to the next level of specialized support staff at the remote investigation and litigation center.
• Conducting regular checks to maintain the system's operational status and reporting technical issues. <...