About the Role
Technical Support (Mid-Level)
We are looking for a Technical Support (Mid-Level) professional to join our Inetum Team and be part of a work culture focused on innovation!
Location: Lisbon
Main Tasks:
- Manage and follow up on incidents, changes, and problems , ensuring timely resolution and compliance with defined SLAs.
- Perform troubleshooting activities in Linux (RedHat) environments, including file management and system-level diagnostics.
- Monitor and support file transfer and messaging systems using Axway CFT and MQ Series , identifying root causes and resolving operational issues.
- Support automation activities and deployments with basic knowledge of Ansible .
- Monitor production environments using tools such as Autosys...
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