Full-time
Technical Support Manager with German
Posted by Antal Sp. z o.o. • Gdańsk, Pomeranian Voivodeship, Poland
About the Role
Your main tasks will include:
- Supporting customers primarily via email through our support tool (Salesforce Service Cloud)
- Assisting new clients during onboarding, making sure they get the best possible start.
- Becoming an expert in the Company platforms so you can act as a trusted advisor.
- Updating our help center, FAQs, and support content.
- Collaborating with product and tech teams by sharing customer insights.
- Helping optimize support processes and suggesting improvements.
- We use Salesforce Service Cloud, Slack, Jira, and other modern tools to make sure you have everything you need to succeed. The learning curve will be steep, but you won’t be bored - and you’ll always have a supportive team by your side.
Location: Poland (nearby Gdansk)
What We’re Looking For
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