About the Role
Overview
Job Title: Technical Support Manager
Location: Dubai, UAE
Company: DC Technologies FZ LLC- Cybersecurity Reseller
Overview: We are looking for a proactive and skilled Technical Support Manager to join our cybersecurity reseller team in Dubai. The ideal candidate will oversee the technical support department, ensuring high-quality service delivery for our cybersecurity products and solutions. This role requires a blend of technical expertise, leadership skills, and exceptional customer service.
Key Responsibilities
- Lead and manage the technical support team to provide exceptional service to customers.
- Develop and implement support processes and procedures to streamline operations.
- Troubleshoot and resolve complex technical issues related to cybersecurity products and solutions.
- Collaborate with cross-functional teams, including sales and engineering, to ...
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